2. What is ProScan On-Demand (POD)
POD is an abbreviation for ProScan On-Demand. ProScan On-Demand is an internet-based LMS that allows a user to learn and gain CME credit for any or all of our 140+ titles, which total over 170 possible CME credits.

3. What are the differences between ProScan On-Demand products and the ProScan Imaging MRI Education Foundation products?
NOTHING. We have made very slight edits in a few of the POD products; however, the content that lies within the products is exactly the same as what you would find on the DVDs that you can purchase from the ProScan Imaging Education Foundation located at www.ProScanShopping.com.. Almost all of the POD products are simply digital, online versions of the DVD products. 

4. How do I get a user account if I don't already have one?
If you do not have a ProScan On-Demand user account (profile) in our LMS, click on the Free Sign Up link on the home page of the POD website to create a new profile and log in. If you try to create a new account but receive the message, "email address already exists", please email us at proscanondemand@proscan.com to obtain your password.

5. I have not been registered, but when I try to create a profile, a message says I’m in the system already.
If you are trying to create a profile with the enrollment key, this error occurs when someone with the exact name is already registered in the system. If you are a new user, click 'No' and a new account will be created for you. If there are any further problems, please contact us at proscanondemand@proscan.com, where we can manually set up an account for you.

6. How do I access the ProScan On-Demand learning platform?
You may access the ProScan On-Demand LMS by going to www.proscanondemand.com and logging in on the home page under "Member Login". Please save this link to your “favorites” list so you can revisit often and learn about future training offerings and upgrades.

7. How do I login to the ProScan On-Demand learning platform?
You can login by going to www.proscanondemand.com and using your username and the password that you created when you first signed up. Once you log in, a new window will open up with the ProScanOn-Demand LMS. If you experience a problem seeing the page after you login, please click the REFRESH button on your browser; this should bring you back to the welcome page. 

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Logging In/Out

8. I have forgotten my username and/or password. What do I do?
Select "Forgot password?" on the login page under the “login” box. You can enter your username or email address, and your account information will be emailed to you. If you have
not yet created your account, go to www.proscanondemand.com and click on ‘Free Sign Up’ to create your account.

9. How do I change my password?
Your password can be changed within your profile. To access your profile, log in to the LMS and click the Change your profile link located in the Your Account section on the left.  We recommend changing the system-generated password you may have received upon login.

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Purchasing a Lecture

10. I’m trying to purchase something with a coupon. Where do I insert the coupon code?
The coupon code should be entered into the bottom right corner of the shopping cart page. Hit apply and the coupon should be automatically applied to the appropriate set of courses that are discounted through the use of the coupon.

11. My credit card information is not working. What do I do?
First, double-check all of the information that has been entered into the computer for any typing errors. If there are no errors, please contact us at proscanondemand@proscan.com or at 1-866-MRI-EDUC (674-3382), and we can manually enter the information for you.

12. How do I access lectures that I have purchased?
After a purchase is complete, your online courses are available via your Dashboard. To access your Dashboard, login to your account profile from the ProScan On-Demand homepage (www.proscanondemand.com), then click on ‘My Courses’.

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Navigation

13. How do I get to the main menu (Dashboard) when watching a lecture?
You can reach the main menu by clicking on the green ‘Menu’ button to the left and then clicking on ‘Main Menu’. If you are not in the middle of a lecture, you can get back to the main menu by clicking ‘My Dashboard’ on the left of the screen.

Note: You can only access the main Dashboard menu when you are logged in to the ProScan On-Demand LSM. You can login by going to the main POD website located at www.proscanondemand.com.

14. I don’t have time to finish my lecture today, can I just leave?
Yes. Your lecture progress is marked by green checkmarks on your Course Outline. To leave the course click “Log Out”. When you return to the lecture, you will see the green checkmarks. You can begin with the last lesson checked off.

If you were in the middle of a video when you stopped, you will have to start back at the beginning of the video upon returning to the course.

15. How do I resume a lecture?
You can click the "resume course" button to automatically start the last course you accessed at the point where you left off.

The resume course button is located to the right of the title of the incomplete course. It is the button which looks like an upside down, u-shaped arrow.

16. Whenever I hit the back button on my Internet browser, it makes me login again. Why is this happening?
For security purposes, anytime that you hit the back button, the platform will log you out and require you to log back in. In order to direct your way through ProScan On-Demand without having to log back in, use the buttons inside the platform to get to your desired place.

If you ever wish to go back, the best way would be to go to the Main Menu (Dashboard) and then direct to where you want. Look above for how you get to the main menu screen.

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Using the Course

17. What happens if I fail one of the Chapter Quizzes or the Final 'Post-Video Exam?
You don't have to pass quizzes but you must pass the final post-video exam. You have 15 opportunities to pass the final exam for each lesson with a grade of 75% or higher.

18. I completed a ProScan On-Demand lecture, but the “My Transcripts” section does not have my certificate. Where is it?
Please verify that you finished all sections of the lecture. This also includes passing the ‘Post-Video Exam' with a score of 75% or higher. If you have done so, and your certificate is still not showing up, please e-mail us at proscanondemand@proscan.com for help.  

19. I have finished my course, but my status is showing as ‘Partially Completed’, and I can’t print my certificate.
If you have completed the course with at least the minimum required post-video exam grade, click on 'My Transcripts', and then choose your course. If there is no certificate listed then your course has not been completed. Check your Course Outline for any missing green checkmarks.

20. I completed a ProScan On-Demand lecture and am trying to view my certificate, but it will not show up on the screen.
Please be sure that your pop-up blocker is disabled. The image of your certificate will show up in an additional window, which then allows you to print. However, the window can only appear if your pop-up blocker is disabled.